Terms and conditions

Terms and conditions Italy Certificates

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Cookie Policy on italycertificates.com


The Cookie Policy explains how italycertificates.com uses cookies (and other technologies) to recognize the users who visit the Web site. In this section you can find out what cookies are, why we use them and how you can control the 'use.

What are cookies?

Cookies are small pieces of information placed on your computer or mobile device when you visit almost all websites. Cookies are not dangerous because it does not contain your personal information and can not harm your computer or device. They are useful because they allow websites to improve the user experience of users. For example, we use cookies on our site to store your searches as you continue to navigate, ensuring that the results displayed according to your needs. Together with some of our partners we use cookies also to evaluate the effectiveness of the advertisements displayed on our website, or to check how users use the site. In addition to set some cookies, "party cookies displayed", we work with our partners to give you access to more advanced functionality on our site. Our partner set "Third-party cookies" that allow you to access their functionality on or from our website (such as maps or ads). The third-party cookie does not give your personal information, but only when your computer accesses italycertificates.com or to other websites. Some cookies, called "session cookies", remain on your computer only while the browser is open, They are automatically deleted when it is closed. The "persistent cookies", on the other hand, remain on your computer or mobile device even after the browser is closed. This allows websites to recognize your computer when you visit again the website to improve navigation.

What we use cookies?

Cookies required
These cookies help you navigate the site and to use its essential features. Without this cookie, our website will not work properly and you may not use features such as access to the pages of your account to manage reservations.

Cookies analytical and performance
Cookies analytical performance and help us to understand how our site is used and how to improve the experience of our users. These cookies do not identify your personal information, but provide us with anonymous data, helping us to understand which parts of our site are of interest to our users and if there were any errors. These cookies also allow you to test different layout and new features of the site and we also use them to track how our visitors reach our site, as well as the effectiveness of the advertisements.

Cookie functional
We use the cookie feature to save your preferences for our site. Thanks to the cookie feature we can store information such as search settings, allowing you to continue to view results relevant to your search when browsing the site. Some cookies are essential functionality to view videos and maps on our site.

Advertising Cookie
The advertising cookies allow you to display ads of your interest while browsing a Web site. For example, some advertising cookies help to select ads related to your interests. Others avoid that the same ad over and over again reappear. Even some of our partners may use cookies or web bacon (file image by one pixel) to allow you to display ads of your interest when you visit other sites. The information collected by these cookies and web beacons do not allow italycertificates.com or others to identify your name, your contact information or other personal data, if you decide yourself to provide these details.

Cookies social network
Enable the integration of social networking sites. For example the "like" button on Facebook or "Sugui" of Twitter.

How to manage cookies?
You can set or change the controls of your browser to delete or disable cookies. If you choose to disable cookies on your computer or mobile device, you may not access or limited access to certain features and areas of our website. On www.allaboutcookies.org you find simple instructions for managing cookies on the different types of browsers. Much of the advertising networks offer the possibility to refuse cookies. On www.aboutads.info/choices/ www.youronlinechoices.com and find information on the procedure to be followed.

How can I get more information?


For more information on the use of cookies or the operation of italycertificates.com, you can write an email to info@italycertificates.com.

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Terms and conditions

The following terms and conditions shall apply to the services rendered by our company.

  1. The customer shall receive a quotation in writing for the services requested (including costs and expenses to be incurred) and shall be asked to confirm his acceptance in writing. When possible our company will also indicate the estimated time for the provision of the services but any such indication shall be provisional and shall not be binding.
  2. Upon receiving the customer’s acceptance, the customer shall be sent a pro forma invoice with all details and instructions for the payment
  3. Upon receiving confirmation of the payment, our company shall start working on the file. We will inform the customer should any delays occur and/or problems arise.
    Upon completion of the services, the customer shall be informed in writing and shall be asked to provide the address (including telephone) where the documents can be shipped. Our company shall use for the shipment only major shipping companies, such as Fedex or DHL. Our company shall not be responsible for any delays in the delivery of the documents or loss of the same. In case of loss, our company shall reimburse the customer only the amount that it shall be obtained by the shipping company, if any. Any further claims or requests that the customer can have, shall be brought directly against the shipping company and no claims whatsoever shall be brought by the customer against our company.
  4. The customer must inform our company in advance, in writing, should he require that the shipment of any documents is covered by a special policy insurance. In such a case, we will request a quotation to the shipping company and the customer will need to cover the additional costs.
  5. In the event that the services cannot be completed, the following will apply: (a) If only part of the services are completed, our company shall retain the applicable portion of the price and the expenses incurred and shall reimburse the balance of the price to the customer; (b) If the services cannot be completed for reasons attributable solely to gross negligence or mistakes of our company, our company shall reimburse to the customer 100% of the price paid. Our company shall not be liable for any damages, including consequential damages, loss of profits and any other damages, costs, expenses and any other negative consequences and the customer waives any rights and/claims; (c) If the services cannot be completed for reasons not attributable to our company, the customer shall receive the reimbursement of the portion of the price paid relative to activities which have not been completed, detracted any costs and expenses incurred by our company.
  6. Any controversy relative to or connected with the provision of services by our company which cannot be settled amicably within 30 days, shall be governed by Italian Law shall be referred by either party to arbitration for final resolution. The arbitration shall take place in Siena before a single arbitrator appointed jointly by the parties or failing that by application by one of the parties to the President of the Tribunal. Any awards made by the arbitrator shall be final and binding on the parties and any award of costs shall be at the discretion of the arbitrator. The language of the arbitration shall be Italian.
  7. Any notice of claim or complaints must be addressed to: Alessandro Mazzeschi – Ad.Co. Srl, Viale Majno 17, 20129 Milano, Italy and anticipated via fax at +39.0577.924530.


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Below is a list of the most frequently queries that we receive with our explanatory answers. Feel free to contact us for any further queries you may have

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